Shipping Policy
Processing Time
Orders are processed within 1–3 business days. You will receive an email with tracking information as soon as your order ships.
Delivery Times
- United States: typically 7–15 business days after shipping
- Canada, UK and Europe: typically 10–20 business days
- Rest of world: typically 12–25 business days
Delivery times are estimates and may vary during peak seasons, holidays and severe weather. Orders with multiple items may ship in separate packages.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order. Any free shipping offers will be shown at checkout.
Items With Batteries
Heated apparel and other products with lithium batteries must follow special carrier rules and may ship more slowly or by a different method than standard items.
Customs, Duties and Taxes
International orders may be subject to import duties and taxes set by your country. These charges are the responsibility of the customer.
Tracking and Problems
If your tracking has not updated in 7 days, or your order arrives damaged or incorrect, please contact us and we will make it right.